FAQ - Venturo Motors

I’ve collected my car, but the parcel shelf is missing.

In some cases, a parcel shelf may not be sold with the car, we can check using images of the car from the advert. All our cars are priced according to age, mileage, and condition of the vehicle.

I’ve collected my car, but a document v5 hasn’t turned up yet.

Typically, the DVLC takes approximately 2 to 3 weeks to process and send out the V5 logbook for your vehicle. During this time, they handle the necessary paperwork to update the vehicle’s registration details.

While this process is usually straightforward, we understand the importance of having your documentation in a timely manner. If, for any reason, you do not receive your V5 logbook within the expected timeframe, please do not hesitate to let us know.

I’ve collected my car and the Sat Nav doesn’t work.

We pass on all items we receive when we acquire the car. If your Sat Nav is missing the card, then please email the Customer Support team at Abragg@venturomotors.com.

Where is the locking wheel nut key?

Our standard practice is to always leave the locking wheel nut in a secure location for your convenience. If your vehicle is equipped with a locking wheel nut and it has a designated location in the owner’s manual, rest assured that we would have left it exactly where it belongs.

In cases where the vehicle does not have a specified location in the manual, we consistently place the locking wheel nut in the glovebox. We understand the importance of this component and strive to ensure its accessibility for your peace of mind.

The floor mats are missing in my car.

In some cases, floor mats may not be sold with the car or may be in a poor condition. If this is the case, we will place the original mats in the boot so you may use them if you wish to or replace at your own expense.

I’ve experienced a fault with my car – what should I do?

Please email the Customer Support team on abragg@venturomotors.com or Give us a call to tell us about your issues and to allow us the opportunity to address your concerns.

I’ve a problem with my car but the Customer Support team are closed.

The Customer Support team are open Monday to Friday 9am to 5pm Saturday 10am to 4pm.

How do I make a warranty claim?

It is important that you contact us before any repair work is started. To report a fault or potential fault, to arrange a repair or service booking please contact the Customer Support team at Abragg@venturomotors.com.